Sending Orders to Shopify

IN THIS GUIDE

Overview
Sending Orders to Shopify
Getting Shipments from Shopify

Overview

Some merchants may need to send orders from other carts to Shopify for fulfillment through a Shopify app. This guide will show you how to set up a rule to do this and then how to get the shipment info back to Order Desk and back to the customer.

Tip: Sending orders to Shopify is an Order Desk Pro feature. You can upgrade your account from your Billing Page.

Sending Orders to Shopify

To set up Order Desk to send orders to Shopify you will need to create a rule that will tell Order Desk which types of orders should be sent to Shopify.

As an example, if you want to send all orders from Amazon to Shopify, you would create a rule that says " When Order is Imported" (event), "If Order Source = Amazon" (condition), then "Submit Order to Shopify" (action).

This is just one example of a rule that can be made. You can choose the specific event and conditions necessary for your orders to trigger the action that submits them to Shopify. Depending on where your orders are coming from and which orders (if not all of them) need to be submitted to Shopify, you'll need to create the necessary condition(s) for this rule to work properly. For more information on the Order Desk Rule Builder, please refer to our Getting Started guide on Rules.

Contact Order Desk Support if you need help setting up this rule for your store.

Getting Shipments from Shopify

Once an order is fulfilled in Shopify, you can pull the shipment info back into Order Desk. To make sure this info is synced back to the order, go to your Shopify settings under the Integrations menu in the left sidebar:

Then enable the Download Shopify Shipments setting:

With this setting enabled, orders that have been sent to Shopify will be marked as closed and tracking info added as that information is updated in Shopify. 

Check the shopping cart integration where the orders came from (not Shopify) for a  Sync Tracking Numbers setting, and enable it to pass the shipment info back through to the cart:

Alternatively, you can set up an email template to send a shipment notification to your customers directly from Order Desk. For instructions on how to do this, read our  Sending Tracking Details to Customers guide.

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