Submitting Orders to Amazon FBA Worldwide

With Order Desk, you can connect to any region in the Fulfillment by Amazon network and send your orders to them for fulfillment. This guide will go into more detail about how to send your orders to FBA, and how to send them to different FBA regions if necessary.

Fulfillment by Amazon (FBA) Guides

Integration Setup
Integration Settings
Products and Shipping
Canceling Orders and Removal Requests
Limitations and Special Features
Common FBA Errors
Submitting Orders to FBA


IN THIS GUIDE

Overview
Submit Orders to FBA Manually
Submit All Orders to FBA Automatically
Submit Only Certain Orders to FBA
Submit Orders to Multiple FBA Regions
Copy Orders to Different Stores to Submit to Other Regions
FAQ

Overview

Update: In June 2017, we released a new feature where multiple FBA regions can be connected to the same Order Desk store. Previously, a separate store was needed for each separate region. Now each region acts as a separate integration in the same store. If you had previously set up multiple FBA regions on multiple Order Desk stores, in most cases, you can now move all of your FBA connections to your primary Order Desk store and adjust your rules to submit your orders to the appropriate integration. This guide will give instructions for how to set up these rules.

Order Desk supports all international Fulfillment by Amazon (FBA) endpoints. This guide will show you how to submit your orders to FBA automatically, taking into consideration the shipping address on different orders and the FBA region necessary for fulfilling each order.

When orders are fulfilled by FBA, the tracking info will be sent from FBA to Order Desk and can be sent back to the original shopping cart if the appropriate settings are enabled on the cart integration.

Submit Orders to FBA Manually

To submit an order to FBA manually, go into the order and select the correct region before clicking on the FBA integration button that corresponds with the shipping address on the order:

Submit All Orders to FBA Automatically

If your store will only be downloading orders for one region and you aren't using any other fulfillment service, you can set up your Order Desk store to automatically submit your orders to FBA. To do this, navigate to the Amazon FBA integration settings under the Integrations menu in the left sidebar:

Select the Automatically Send Imported Orders to Amazon FBA option:

Now, whenever an order is downloaded from your shopping cart integration(s), it will automatically be sent to FBA for fulfillment.

For the first couple of weeks, watch your orders for any errors as they go through this process. When first setting up an Order Desk store, it isn't uncommon to encounter errors sent back from an integrated service like FBA. These typically are an indication that certain settings need to be adjusted to get everything running through the Order Desk app properly.

The two most common FBA errors are 1) the shipping address is for the wrong FBA region and 2) FBA rejects the order because items (SKUs) in the order are skipped — that is, the SKUs either aren't even on the items in the order or they're not SKUs that FBA recognizes. For more information on specific FBA errors and how to fix them, please see this guide.

Please use caution when enabling the automatic submit option. Be sure that any old, completed orders have already been imported to Order Desk before this setting is enabled. If an old order is imported with an order number that is different from what was initially fulfilled by FBA — even if the difference is whether or not the # is in the number (#1001 vs 1001) — it will automatically be submitted to FBA and fulfilled again. It is recommended you wait to enable this feature until after your Order Desk store is set up and there is no risk in accidentally sending archived orders to FBA. If in doubt when importing old orders, disable this feature temporarily.

Submit Only Certain Orders to FBA

For some merchants, not all orders will be sent to FBA, but setting up Order Desk to submit the appropriate orders to FBA automatically is still possible using the Rule Builder.

To do this, because you don't want every order submitted to FBA, you'll first want to be sure the Automatically Send Imported Orders to Amazon FBA setting from the last step is not enabled.

If orders need to be split and sent to separate vendors, including FBA, please refer to the Splitting Orders guide or, for Shopify and BigCommerce orders specifically, see the Vendor Splitting guide. Once split, use the Rule Builder to submit only the orders meant for FBA to the FBA integration.

Tip: Because each store is unique, the requirements and conditions for splitting orders will be different for every store and the rules set up should be customized for your store's needs. The following examples are meant to help explain how to use conditions in the Rule Builder to submit your orders to FBA. For more information on the Order Desk Rule Builder, please see this guide. If you need help figuring out how to best submit only certain orders to FBA, contact Order Desk support and provide as much information as possible, including the conditions necessary, that determine which of your orders are going to FBA.

As an example, if all orders from one shopping cart are being submitted to one specific FBA region, but orders from other sources or shopping carts might not be, a rule can be created that will send only those specific orders to FBA automatically.

Using Shopify as an example, this rule will say:

When Order is Imported (event)
If Order Source = Shopify (condition)
Submit Order to Amazon FBA (action)

like this:

With this rule, all orders from Shopify will be submitted to FBA while orders from any other cart or source will not be sent to FBA for fulfillment unless a separate rule is set up for those orders.

Another example, for orders that have been split (where only orders with the inventory location "FBA" are to be submitted), you will need a rule that might look like:

When Order is Imported (event)
If Item Metadata like inventory_location|FBA (condition)
Submit Order to Amazon FBA (action)

like this (with the shipping country being an optional condition depending on the specific store):

The Rule Builder is versatile and has many options for setting the condition on orders to be submitted to FBA, where the most common condition is to use the same inventory location that is used to split orders. However, if your conditions are different, explore the options in the rule builder to find one that works for your needs.

Submit Orders to Multiple FBA Regions

If your products are available to purchase in or ship to multiple international regions, you will need an FBA account for each of those regions. As an example, if an order has an American address but is being submitted to FBA Italy, FBA will not accept the order because that warehouse region doesn't ship to America. The order will need to be submitted to the FBA NA (North American) region.

Using the Rule Builder, you can submit your orders by matching the shipping country on the order with the correct FBA region integration:

When Order is Imported (event)
If Shipping Country like US (condition)
Submit Order to Amazon FBA NA (action)

or

When Order is Imported (event)
If Shipping Country like FR (condition)
Submit Order to Amazon FBA EU (action)

like so:

Tip: Amazon FBA EU has a different set of countries that they ship to depending on which export plan you are set up to use with them. Check your FBA account settings at Amazon if you are having trouble submitting European orders to FBA EU.

Copy Orders to Different Stores to Submit to Other Regions

In some cases you may still need or want to use separate Order Desk stores for your separate FBA regions. If so, follow these steps to learn how to copy orders to other Order Desk stores and submit them to the appropriate FBA region.

1

Submit Orders Through Primary Store to FBA

For orders that need to be submitted to the FBA region connected to your primary Order Desk store (the store that is also connected to the shopping cart where the orders are coming from), create a rule that says:

When Order is Imported (event)
If Shipping Country like X (condition, where X is the shipping country code that matches the FBA region connected to the primary store)
Submit Order to Amazon FBA (action, where the FBA region matches the shipping country code from the condition)

like this:

2

Copy Remaining Orders to Secondary Stores

For any other orders being shipped to other FBA regions, you will need to copy them to the other Order Desk stores where your FBA integrations are enabled. To do this, create a rule that says:

When Order is Imported (event)
If Shipping Country like X (condition, where X is the shipping country code)
Copy to Store (action, select store with FBA region that matches the shipping country code)

like this:

You may also want to include a second action in this rule to move the order to a different folder in the primary store, such as Prepared or a custom folder, to hold copied orders waiting for fulfillment.

3

Submit Copied Orders to FBA

In the store you are copying these orders to, set up a rule that says " When Order Copied from Another Store" (event) "Submit to Amazon FBA" (action, select the appropriate FBA region from the dropdown), like this:

Create as many rules and extra stores as needed to cover each of the FBA regions your store uses.

Tip: Some FBA regions will ship internationally if you have export enabled with them, however they will typically only ship media items. If any other items are included in the order, they won't accept the order. In most cases, however, each FBA region will only accept orders with shipping addresses that match their region. If you are getting errors from FBA due to international orders and export, please contact Amazon for help.

FAQ

Can I send Shopify orders to FBA in international regions?

Yes. Order Desk supports every international FBA endpoint. If you have an account with FBA, Order Desk can submit your Shopify orders to it as long as the FBA warehouse is in the same region as the shipping address on the order and it adheres to the account settings you have directly with Amazon.

Can I connect multiple FBA regions to the same Order Desk account?

Yes. Previously, Order Desk required a separate store for each separate FBA region. This has now been updated so all FBA regions can be connected to the same Order Desk store, in most cases.

Why won't FBA accept my international order?

If the shipping country on the order does not match the FBA region the order is being submitted to, FBA will reject the order. Make sure the order is being submitted to the proper FBA region. Please read the Submit to Different FBA Regions section of this guide for detailed instructions.

Why won't my Canadian order submit to my North American FBA account?

Some older FBA accounts for the North American region do not include all of North America. If you have one of these accounts, you will need a separate FBA account for each region. If you already have the original FBA integration enabled and set up for the US, you can enable the FBA NA integration in Order Desk to log into and connect your Canadian FBA account, or vice versa. This also applies to Mexico.

If you have three separate FBA accounts for the North American regions, you will need to have multiple Order Desk stores to connect to all three FBA regions. Please see the instructions in the Copy Orders to Different Stores section of this guide for instructions.

Can I submit only orders to FBA that have inventory in stock and the rest of my orders to another fulfillment service?

Yes. To do this, select Fill or Kill in the FBA integration settings here in Order Desk (this can be found in the Fulfillment Policy dropdown under the Advanced Settings section.) Any orders sent to FBA with items that aren't in stock will be rejected. You can then set up a rule to submit those rejected orders to another fulfillment service or to take another action on the order at that point:

Still need help? Contact Us Contact Us