Progressive Solutions

IN THIS GUIDE

Overview
Setup
Basic Settings
Product Code Match
Product Code Skip
Picklist Message Field
Inventory Location Match
Preparing Your Orders
Receiving Status Updates
Cancelling Your Orders

Overview

Order Desk can submit your print on demand orders to Progressive Solutions, also known as PrintHQ.

Setup

On the Progressive Solutions setup page, enter the your client code and your account email address and password.

Basic Settings

Choose the folders you want your orders move to After Import and After Shipment. After Import refers to after an order has been submitted to Progressive Solutions, so you will know which orders are currently at Progressive, and After Shipment will move them to a final folder once Order Desk pulls the shipment info back into the order from Progressive. These can be any folders you want them to be, but we suggest using "At Progressive" for the After Import folder and "Shipped" or "Closed" for the After Shipment folder.

If you have a UPS or FedEx Shipping Account you want Progressive Solutions to use for shipment, enter the account number in the Shipping Account # field.

Product Code Match

The Product Code Match feature allows you to tell Order Desk when certain SKUs need to be changed before orders are sent for fulfillment. With Progressive Solutions specifically, this match allows you to have products that are sent to multiple print on demand vendors. Their product SKUs (print_sku in your item metadata) will be different from each other, so you will need to match the SKU in this field.

As an example, if you have a product that you send to a different printer where the print_sku is DT6000, but you want to occasionally send this product to Progressive Solutions, you'll have to match that DT6000 to Progressive's code for the product - let's say it's TEEL-FX5000.

To do this, add the first code to the Product Code Match field, then = , then add Progressive's code last.

Now, when you have an order for the item set up to go to the first printer, you can also send it to Progressive Solutions because the Product Code Match will tell Progressive their code for the item when the order is submitted to them.

Product Code Skip

The Product Code Skip feature allows you to tell Order Desk if there are any SKUs you do not want to be submitted to Progressive Solutions. Enter your SKUs, separated by comma or line break, and they will not be sent for fulfillment. If no part of the order can be submitted to Progressive Solutions, it will be skipped.

Picklist Message Field

If you would like to add a note to a picklist, you can do so with the checkout data field on orders. This field can be found in the upper right corner of an order:

To include a checkout data field as a note to on your picklist, add the name of your checkout data field, exactly, to the Picklist Message Field in the Progressive Solutions settings:

Inventory Location Match

The Inventory Location Match field allows you to match the inventory location you have set for items meant for Progressive Solutions if your name for it is different from "progressivesolutions". For instance, if you have set your inventory location on your items as "Progressive" add that to the Inventory Location Match field so Order Desk knows that any items with "Progressive" as the location will match progressivesolutions and are meant for Progressive Solutions.

Tip: It is better to split orders properly than use this field, but if you do choose to use this, please be careful that your inventory location matches this field exactly as any orders that don't match will not be submitted to Progressive Solutions.

Preparing Your Orders

Please see the On-Demand Print Fulfillment Instructions for details on how to configure your products. Here are some special details about Progressive Solutions that you’ll want to consider.

  • The print_sku field should be the Client Product Code.
  • Each print_url must have a valid print_location as well. The available fields are front, back, envelope, and separator.
  • If you are printing a photobook, you can set set the value photobook to true in your item metadata or variations.
  • If required you can set the value document_id in your item metadata or variations.
  • If desired you can set a value for notes in your item metadata or variations and it will be included.
  • If you set a ShippingAccount value in the checkout data or order metadata, it will override the value from the settings page.

Receiving Status Updates

Order Desk will automatically receive status updates and shipping information from Progressive Solutions.

Cancelling Orders

If you would like to attempt to cancel an order that has already been sent to Progressive Solutions, you can press the "Cancel" button underneath the totals box on the order details page. This will send a cancel request. This button is not available if the order has already shipped.

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