Fulfillment by Amazon (FBA): Products and Shipping
IN THIS GUIDE
With Order Desk, you can connect to any region in the Fulfillment by Amazon network and send your orders to them for fulfillment. This guide will go into more detail about how to work with your FBA inventory within Order Desk as well as how to set your shipping preferences and get tracking numbers back from FBA.
Fulfillment by Amazon (FBA) Guides
If you would like to have your inventory synced from FBA back to Order Desk and, in some cases, back to your shopping cart, enable the Sync Inventory setting on your FBA integration settings page.
As FBA fulfills your orders, they will send reports back to Order Desk on the amount of stock left for the specific items they shipped.
When first enabled, inventory will not be updated in Order Desk immediately. FBA will only send updates for items that have changed in the last few hours (that is, items they have shipped within the previous hours.)
To request a more complete view of your inventory, scroll down to the bottom of the FBA integration settings page to the Sync Inventory section and choose the time frame from which you would like Order Desk to check for stock details, going as far back as up to 1 year, then click the Download Inventory button:
This will pull in the most recently updated quantities of each item over the time frame selected, and moving forward, FBA will update items as they ship.
If you need to update the quantity displayed at Order Desk and/or your shopping cart for any items that FBA has not recently shipped and that are not updated by downloading inventory from a longer timeframe, you can update the stock manually within Order Desk on your Inventory Items page.
Sync Update Interval
Choose the Sync Update Interval from the options in the dropdown for how often you would like your inventory to be updated with the levels reported from FBA:
Inventory Location Name
If you would like to set a custom name for your inventory location on items as they are updated from FBA, set this in the Inventory Location Name field:
If this field is left empty, when updates from FBA come through to Order Desk, any items updated will use the default Amazon FBA name in their location field:
If you choose to set a custom name instead, it will be added to your inventory items on items updated by FBA:
Product Code Match
The Product Code Match field allows you to to match a product SKU to another SKU or to a group of SKUs before an order is sent to FBA for fulfillment.
Gift Message Field
If your shopping cart sends gift messages through to Order Desk, enter the name of the checkout data field where the message is stored in the Gift Message Field. Checkout data fields can be found in the top right corner of an order page:
In this example, the field name is "message_from_buyer". Put that field name, exactly as it is written on your orders, into the Gift Message Field box:
If the message exists on an order, it will be attached to the first product sent to Amazon FBA.
Inventory Location Match
The Inventory Location Match field allows you to match the inventory location you have set for items meant for FBA. For instance, if you have set your inventory location on your items as "amazon" add that to the Inventory Location Match field so Order Desk knows that any items with amazon as the location are meant for FBA.
Shipping Class Match
Amazon will only ship your orders as Standard (3-5 Days), Expedited (2 Business Days) or Priority (1 Business Day), but you can match as many different shipping methods as you offer to your customers to the three methods they use to make sure your customers are getting the closest shipping option available for what they selected at checkout.
To match your shopping cart shipping method names to one of Amazon's three methods, use Shipping Class Matches. For information on how to set up your shipping preferences, please read the Shipping Class Match guide.
Retrieving Tracking Numbers
To retrieve shipping information from Amazon, Order Desk requests a shipping report from FBA on the schedule selected in your FBA integration settings. This report pulls all shipments from the previous twelve hours, with the overlap in time in case any order shipments were missed on a previous check.
If you need to, you can also look up shipment details directly from an order page itself by clicking on the Check Amazon FBA for Shipment button:
After clicking this button, look at the top of the page for a message from FBA about the status of the order. If the order has already shipped but Order Desk hasn't yet pulled the report about it, the shipment will be added at this time. Otherwise, it will say when the estimated shipment date will be:
When FBA sends a shipment report back to Order Desk, the shipment info will be added to the order and, if your store and shopping cart integrations are configured for it, sent back to the shopping cart. (Every shopping cart integration works a little differently. To see if your cart accepts tracking numbers from Order Desk, check your shopping cart integration settings for a Sync Tracking Numbers option.)
The shipment being added to the order will also trigger any other actions that you have set up with a rule for the event When Shipment is Added, such as sending out a shipment notification email to your customer.
At the very bottom of the FBA integration settings page, you'll see a Report Log section. You can click the Get Report Log button to see your store's shipment request reports and their statuses:
Please keep in mind that if reports are requested too close together, the new request will be canceled due to FBA's request limits. In this case, Order Desk will process the latest report in the DONE status. You can then view the generated report:
Or click the Request Appt link:
Clicking this link will set a request to process the specified report and open up your store's appointment page, where you can click Run for the “Process Amazon FBA Shipment Report” appointment.