Splitting Orders

Order Desk allows you to split the products inside of orders into multiple orders for specialized handling. You can either split an order manually or set up a rule to do it automatically. When orders are split, the tax, shipping, handling, and discounts are split proportionally between the new and original order.

Manually Splitting an Order

You can manually split an order on the order detail page. Select the items you want to split to the new order and press the “Split Order” button. After the split takes place, you will be redirected to the new order.

Automatically Splitting an Order

If you have a group of SKUs that you want to automatically split out to their own order, you can build a rule. You can also specify a rule title that gets set as order metadata. This allows you to automatically do something special with the new order. Create a new rule for Order Import and select Split Order as the action. In the settings box, you will put all the product codes that you want split out to the new order and separate them by comma. For example, let’s say that your store allows dropshipping from a single third party for the codes sku1, sku2, and sku3. To separate these SKUs into their own order you would enter them (separated by comma) into the settings box. If you want to enter an order metadata title for the new order, you would precede the list by the title and a pipe sign (|). So your full settings box string would be:

Title|sku1,sku2,sku3

Then if an order comes in with sku1, sku2, and sku4, the sku1 and sku2 products will be split to their own single order and sku4 will be left in the original order. You can then run an action on “Order Split” and check the order metadata split_title|Title to make sure that the split came from this action to send an email or move to a specific folder.

If you have multiple groups of product codes (multiple dropshippers) you can run the split action multiple times with different settings.

Other Splitting Options

You can also split by other fields than the product’s SKU. The following codes are available:

CATEGORYCODE Split by the product's category code
DELIVERYTYPE Split by the product's delivery type
ITEMID Split each item into its own order
VARIATION=x Split each item by a particular item variation
METADATA=x Split each item by a particular item’s metadata value

To use any of these alternate splitting options, enter the option above with a pipe (|) immediately following in the split configuration box. So, for example, if you wanted to split by category code, you would enter CATEGORYCODE| when setting up the rule.

Variation Splitting

If you are doing variation splitting, you would put the name of the variation you are targeting after the = in the title and the variation values to be split after the pipe. So, for example, if you have a variation named distributor and you want the acme and smith values to be split out to their orders, you would set up the split like this:

VARIATION=distributor|acme,smith

Metadata Splitting

Metadata splitting is just like variation splitting but is often used for splitting orders based on the inventory location (for handling different types of inventory). If you load in your inventory with locations, you can then run the “Sync Order Items With Inventory Details” action as soon as the order is imported. Then you could set up a split like this:

METADATA=inventory_location|warehouse1,warehouse2

This example would split out a new order with only the items in warehouse1 or warehouse2. If you have a few different metadata splits for different types of product locations you can prefix the METADATA= text with another string so you can target this particular split a little easier. Examples:

warehouse_METADATA=inventory_location|warehouse
shipwire_METADATA=inventory_location|shipwire
dropship1_METADATA=inventory_location|dropship1

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