Etsy Integration

IN THIS GUIDE

Overview
Integration Setup
Settings
Item Code (SKU) Features
Manual Imports

Overview

This guide covers how to set up the Etsy integration in Order Desk and explains the settings and features of the Etsy integration.

If you have already enabled the Etsy integration on your store, you can access the integration settings by clicking on Etsy under the Integrations menu in the left sidebar of Order Desk:

Integration Setup

Connect your Etsy account to Order Desk by clicking on Manage Integrations under the Integrations menu in the left sidebar.

Select Etsy from the Shopping Carts section and click Enable.

Click Connect to Etsy and sign into your Etsy account. When prompted, authorize Order Desk to access your account and approve the connection by clicking Allow Access.

If your account has access to more than one shop, you’ll be able to select which shop you want to connect to Order Desk.

Settings

Once enabled, you'll have some options in the Etsy integration settings for how you want your orders downloaded and how you want Order Desk to communicate back to your Etsy shop about those orders:

Orders to Download

Choose the status of the orders you want Order Desk to download. Options are: Open, Unshipped, Completed, Processing, All.

Check For New Orders

Choose the frequency that you want orders to be brought in from Etsy. Options are: Never, Every Day, Every Twelve Hours, Every Six Hours, Every Two Hours, Every Hour.

Folder For New Orders

Choose the folder where newly downloaded orders should be placed. If you don't want them downloaded into your New folder, you can create custom folders from your Store Settings page.

Sync Tracking Numbers

Order Desk can tell Etsy when a tracking number is added to a shipment. This will also trigger an email to the customer from Etsy. To enable this, select Enabled for the Sync Tracking Numbers option.

If more than one tracking number is added to an order, only the first tracking number will be synced to Etsy.

Sync Inventory

Enable Sync Inventory if you want Order Desk to tell Etsy how much stock you have.

IMPORTANT
Once an item is marked as out of stock, you will have to manually update the item in Etsy when you have stock again. It isn't possible to update an unavailable item from Order Desk.

Order Prefix

If you need to add a prefix to your Etsy orders as they are downloaded to Order Desk, set that here.

Download Image Links

If you want product images to come in with your orders, enable this option. A thumbnail of the image will appear next to the product in an order, and a link to the image will be added to the item metadata in the order.

Item Code (SKU) Features

In February 2017, Etsy released a feature allowing merchants to create unique SKUs for their items and variations. Order Desk will bring in these SKUs with your products and orders. Etsy's listing ID will be used as the SKU instead if no SKU is found.

This section provides more details on your item code options when working with the Etsy integration. We recommend that you use SKUs in Etsy, but if you are not using SKUs, you can create unique item codes (SKUs) with these features.

Append Variation Values to Item Code

If you have variations on your Etsy products, you can enable the Append Variation Values to Item Code feature to add the alphanumeric value of each variation to the listing ID. This will give you a unique SKU for each individual product combination. As an example, if you sell a product on Etsy with a Listing ID of 123456, and it has two variations: size (Small or Large) and color (Black or White), the item codes would come into Order Desk as:

123456-Small-Black
123456-Large-Black
123456-Small-White
123456-Large-White

IMPORTANT
Codes are case sensitive and alphanumeric, and symbols will be removed. The code for item 444555 with the variations large and 10 x 12" would be 444555-large-10x12.

Use SKU Variation as Item Code

Before Etsy allowed SKUs, this feature allowed you to set a SKU as a variation. It's now easier to add a SKU directly to each variation in Etsy, so it's recommended to do that instead. To do this, when adding your variations, select the SKUs vary for each... option for your variations:

Make sure to add a unique SKU to each variation:

However, if you have an older store from before SKUs were allowed or you still need to use this feature in Order Desk for any reason, you can still use a variation you create in Etsy as your item code. To do so, select Create a new variation and name it SKU:

In the Name the option field, set your SKU:

Manual Imports

You can manually import orders or inventory items from Etsy into Order Desk.

Manually Import Orders

When doing a manual order import, by default, Order Desk will download the 50 latest orders that are in open status. Orders that have already been imported will be ignored.

Click Advanced Download to change the default settings and to be able to search farther back than the 50 latest orders:

Manually Import Inventory Items

Click Request Product Download to download your Etsy products into Order Desk.

Click the View Inventory Items button to be taken to your inventory in Order Desk.

For more information on working with inventory in Order Desk, please refer to the working with inventory details guide.

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