Vendor Splitting with Shopify and BigCommerce


Splitting Shopify Orders
Splitting BigCommerce Orders
Sending Split Orders for Fulfillment

For a general walkthrough on creating email templates and rules for dropship orders, please see this guide.

Shopify and BigCommerce make splitting orders a little more convenient with a few built in features. This guide will show you how to set up your products in each cart so that Order Desk can automatically split your orders by vendor.

Splitting Shopify Orders

Set a vendor for each dropshipper within Shopify. You can see your vendors from the Products page:
Click on the product to add or change the vendor.

Back in Order Desk, click on Shopify under Integrations in the left sidebar.
In the Shopify Settings, turn on the Automatically Split Orders for Multiple Vendors option.

If your Shopify theme shows the vendor in the design, you can either remove it, or give the vendor a generic name like "Acme On Demand Services" or "Acme On Demand Printing."

Splitting BigCommerce Orders

Put the name of your vendor for each product in BigCommerce. To do this, in BigCommerce, go to your Products page and when adding a new product or editing an existing one, click on Other Details:

Add the vendor name to the Bin Picking Number field:

If you are already using the Bin Picking Number field, you can enter the vendor followed by a dash and the existing bin picking number. Order Desk will use the code to the left of the dash as the vendor and save the code to the right of the dash as your bin picking number.

Orders will be hyphenated with a -x at the end. If order 1005 has items from two different vendors, it will be stored in Order Desk as 1005-1 and 1005-2.

Back in Order Desk, click on BigCommerce under Integrations in the left sidebar.
In the BigCommerce Settings, turn on the Automatically Split Orders for Multiple Vendors option.

Sending Split Orders for Fulfillment

Now that you've split your orders, you probably want to have them automatically sent to your fulfillment service. To do this you will need to create some rules.

If you look in the rule builder, you may notice an event called for when an Order is Split. Despite how this sounds, this won't be the event you need for your split orders. Because you are a Shopify or BigCommerce merchant who can take advantage of the vendor field in Shopify and the bin picking field in BigCommerce, your orders will be split right before they import into Order Desk.

To set up your rules, you will need to choose the event for when Order is Imported:

Once you've clicked Continue to create the rule, you can add your conditions (the vendor) and some actions (submit to vendor, send email, change folder, etc.).

For Shopify Merchants

Your condition will either be:

If Item Metadata = shopify_vendor|xxx


If Order Metadata = shopify_vendor|xxx

Replace xxx with your vendor name. This must be an exact match, taking into account spelling, punctuation, spaces and capitalization.

Scroll down to the Choose Your Actions section for the rest of the instructions.

For BigCommerce Merchants

Your condition will be:

If Order Metadata = bigcommerce_vendor|xxx

Replace xxx with your vendor name. This must be an exact match, taking into account spelling, punctuation, spaces and capitalization.

Choose Your Actions

Once you have your condition(s) in place, you can set your actions. If you are sending your orders to one of our integrations, choose the Submit to Integration option as your action.

You can also choose to Send Email To Customer but have that email set up to go to your vendor instead of the customer. Return to the dropship guide for instructions on how to set up your email template.

Or you can choose the action to Change Folder and select that vendor's folder. See this guide for instructions on setting up custom folders.

Let's look at a Shopify example where the vendor name is BuckLtd and the vendor will be receiving an export template of all the orders in the To BuckLtd folder once per day. All we need to do is set our condition with the vendor name in it, and move the order to the To BuckLtd folder. If the export template is already set up, it will take over once the order gets to the folder:

Here's a BigCommerce example for MWW orders:

You can add more than one action to your rule. For instance, you may need to send an email and change the folder:

Likewise, you can add multiple conditions. Perhaps you want to set a different shipping method on the order depending on how heavy it is:

The rule builder will let you completely customize how your orders are processed, moved through and sent from Order Desk. If you need any help with setting up your rules, contact Order Desk support.

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