1. Overview and Quick Start
IN THIS GUIDE
Getting Started Guides
To help merchants and fulfillment providers new to Order Desk find their way around and quickly set up an account, we've created this short series of Getting Started guides.
In these guides we will cover a brief overview of what Order Desk is, what it does, show you how to connect integrations, how to add and submit orders to different types of fulfillment services, how to add inventory items to Order Desk, and we'll discuss how and where to customize Order Desk to make a powerful and functional app that runs automatically the way each individual store needs it to run.
This first guide will give an overview of Order Desk, connecting integrations and working with folders. The second guide covers Orders and Inventory, and the third guide is about Customizing Order Desk.
Overview of Order Desk
Order Desk is a powerful order management app that allows you to automate the order fulfillment process, removing roadblocks and easing the movement of orders between separate channels.
Order Desk was designed, and continues to be updated, as a customizable app that allows you to create a unique workflow that takes into consideration the specific details of your stores, your orders, your fulfillment services, your preferred shipping methods and any other needs you may have. Because of this, no two Order Desk accounts are alike, and each one will have a variety of uniquely designed settings.
Because of the customizable nature of Order Desk, starting an account can initially be a little overwhelming and confusing. We recognize this and are ready to help you figure out how to best set up your account to meet the specific needs of your store. This quick start guide is an overview for anyone new to Order Desk, but as you begin to work on your account, you may need to work with some features more than others. Read through this guide as you’re getting started, and if you come across any scenario that isn’t covered here or on our help site, contact Order Desk Support for more help.
Order Desk offers integrations with many other apps, websites and services. An integration isn't necessary for using Order Desk, but it does make setup and fulfillment quite a bit easier. If you use any of our integrations, enable these first and adjust the settings of each one to your preferences.
Many integrations have an option to download or submit orders automatically. It's best to leave these disabled until you are familiar with Order Desk. You can still download, move and submit orders manually until you are ready to automate your store.
To connect to an integration, look at the left sidebar of your screen and under the Integrations menu click on Manage Integrations:
From the Manage Integrations page, select the integrations you want to enable and enter your credentials for each one to make the connection:
For more information on our different integrations and their settings, read through our integration specific help guides. We have a guide for most of our integrations, such as Shopify, Etsy, Squarespace, ShipStation and MWW to name a few. Search our help site for others. We are always working on updating and creating new guides, so keep checking back or contact Order Desk Support for any questions you can't find answered in a guide.
Some integrations, including print on demand, require an Order Desk Pro account to be enabled. If you want to explore the platform before upgrading, you can skip this step for now.
Working with Folders
Every Order Desk store starts with a few default folders:
New orders will be added to the New folder by default. This can be changed with rules, which we'll go over in the last guide of this series, or with the settings in certain shopping cart integrations.
Some find that these default folders are adequate for their needs. Most people, however, will choose or need to add more folders. Think of folders as buckets where you can store files. If you need a simple or complex storage system for your orders, especially as they move through the submission process, you'll want to consider creating new folders that fit into the workflow you set up in your store.
Moving an order into a folder does not automatically update the order status in any integrations. Check your integration settings and the rule builder to see what options your integrations have for when folders are changed.
To create a new folder, look under the Settings menu in the left sidebar and click on Store Settings:
On the Store Settings page, click on Folders and then Add Folder:
A good method for setting up your folders is to think of where an order currently is. For instance, if you send orders to more than one vendor or fulfillment/shipping integration, you can move orders into folders that say they've been sent but have not yet been fulfilled, such as "At Vendor X" or "At MWW" or "At ShipStation".
Keep in mind, orders won't move on their own if your settings don't tell them to move somewhere. If submitting orders to an integration, the integration settings should include an option for which folder to move orders to after being submitted, for instance:
If sending to a third party vendor through an export template, you can tell the export template where to send orders after they're exported:
If sending a dropship email to a third party vendor, you can set up an action in your rule that moves the order after the email is sent. We will cover rules in more depth in the third getting started guide, but here is an example of that rule:
Check your integration settings to see if you can choose which folder to move orders to as they send fulfillment details back. If sending orders to a third party vendor, you can set this up with a rule:
Another good case for having custom folders is to filter orders, be that to flag them for review, assign them to a specific person on your team, or send them to a folder that holds them so you can work on them before they are ready to move to the next stage in the fulfillment process.
Once you create the folders that you need, you can adjust them as you become more familiar with Order Desk and decide how you want to use the app to best process and fulfill each of your orders.