Fulfillment by Amazon (FBA): Settings


Advanced Settings

With Order Desk, you can connect to any Fulfillment by Amazon region and send your orders to FBA for fulfillment. This guide will go over the settings found in the Amazon FBA integration here in Order Desk once the integration has been connected.

Fulfillment by Amazon (FBA) Guides

Integration Setup
Integration Settings
Products and Shipping
Canceling Orders and Removal Requests
Limitations and Special Features
Common FBA Errors
Submitting Orders to FBA


Once your integration is connected, the Amazon FBA settings will be available on the page or you can come back any time by clicking on the FBA link under the Integrations menu in the left sidebar:

Default Marketplace

The Default Marketplace is selected while going through the steps to setup the integration. If you need to change the market you initially selected, you can do so here. This default should be set to the primary market in which you do business in the connected FBA region.

If you need to change the region rather than the marketplace, you'll need to connect that region as a separate integration by choosing one of the other FBA integrations under the Fulfillment tab. Each separate region (North America, Europe, Japan, China, India) acts as a separate integration.

Folder Settings

For the After Submit, Move To (after an order is sent to FBA) and After Shipment, Move To (after FBA sends tracking details back to Order Desk about an order) settings, choose which folders you want your orders to move into as these events take place on them.

Typically merchants choose to set these to the Prepared and Closed folders, but creating your own custom folders that may fit better with your particular workflow is also an option.

Tip: For more information on how to create folders and why you might want to set custom ones on your store, please refer to our guide on Working with Folders.
Default Mail Class

Amazon FBA only uses three mail classes: Standard (3-5 Days), Expedited (2 Business Days) and Priority (1 Business Day). This setting lets you choose the Default Mail Class you want them to use for your orders.

You can use all three shipping methods, but this default setting is for any orders that go through to FBA without a shipping method set on them or with a method name that FBA doesn't recognize. When that happens, they'll use your default method chosen here.

To set up more than one shipping method, scroll down to the Shipping Class Match section for instructions, but be certain to set your default preference here first.

Check For Shipments

The Check For Shipments setting lets you select how often you want Order Desk to check Amazon FBA for shipment notices on orders that have been sent to FBA. You can choose between once a day, every twelve hours, every eight hours and every three hours.

When your appointment to check for shipments runs, if it finds any shipment reports sent back by FBA, it will pull the tracking and shipment details back into Order Desk for those orders, and they'll be applied to your orders.

Tip: If you're watching FBA closely to make sure everything is running smoothly, you may find that there is a delay between when they update your orders as shipped in their website and when we find their shipment reports about the orders. This is a normal delay as they don't always send a shipment report back immediately or you may have a few hours left before your appointment to check for shipments is scheduled to run. The orders should update within a few hours, but if you find that they aren't being updated after a day or so, contact Order Desk support to look into it for you.
Automatically Send Imported Orders to Amazon FBA

If you plan to automatically submit every order to FBA for fulfillment, you can enable the Automatically Send Imported Orders to Amazon FBA option here. With this enabled, orders will be sent straight to FBA as they come in to Order Desk from your shopping cart integration(s).

However, please note that if you have any other fulfillment services, will have any orders you don't want to send to FBA, or are sending orders to more than one FBA integration region, do not enable this setting. You will need to use rules to submit orders to the appropriate vendor or fulfillment service instead.

Another note of caution, if you plan to bring historical orders into Order Desk, be sure to import all old orders before enabling this setting to avoid inadvertently sending orders to FBA that have already been fulfilled. Once old orders have been imported, this setting can be enabled to send orders to FBA as they are imported moving forward. Orders that have already been imported to Order Desk will not be sent to FBA after this setting is enabled.

Caution! We recommend that you do not enable this setting until you are comfortable and familiar with the way your orders move through Order Desk. Orders can be submitted to FBA manually until you are ready to enable this setting. If in doubt, keep this disabled and contact Order Desk support with any questions first.

Advanced Settings

Fulfillment Policy

FBA has three fulfillment policies: Fill All, Fill Or Kill and Fill All Available. By default, Order Desk will send orders to FBA with a Fill All policy, but this can be changed from the Fulfillment Policy dropdown under Advanced Settings. These policies mean:

  • Fill All: Fill all order items that can be filled and put any items that cannot be filled on hold. They will be shipped when stock comes in.
  • Fill Or Kill: If all order items cannot be filled, the order will be canceled.
  • Fill All Available: Fill all order items that can be filled and cancel any that cannot be filled.

If you would like to set the fulfillment policy on an order-by-order basis that will override your default setting, you can use a Checkout Data Field, found in the upper right corner of the order page.

Use AMAZON_FULFILLMENT_POLICY as the field name and set the value as FillAll, FillOrKill or FillAllAvailable:

This can also be set on orders automatically with a rule using Set Checkout Data Value as the action:

You can read about the different fulfillment policies on Amazon’s API docs page.

Send Customer Email Address to Amazon FBA

If you want Amazon to notify your customers when their order has shipped, check the Send Customer Email Address to Amazon FBA option. Some customers do not want Amazon sending these notifications since they are branded as an Amazon shipment.

Allow Amazon FBA Removal Requests

If you would like to be able to make removal requests, enable the Allow Amazon FBA Removal Requests option. For in depth instructions on how this works, please see the Fulfillment by Amazon (FBA): Canceling Orders and Removal Requests guide.

Click through to the next guide in the FBA series: Fulfillment by Amazon (FBA): Products and Shipping.

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