Amazon FBA: Products and Shipping

Fulfillment by Amazon (FBA) Guides

Integration Setup | Settings | Products and Shipping | Cancel Orders and Removal Requests | Limitations and Special Features | Common FBA Errors | Sending Orders for Fulfillment

IN THIS GUIDE

Inventory Syncing
Product Code Match
Shipping Class Match
Retrieving Tracking Numbers
Report Log

With Order Desk, you can connect to any Fulfillment by Amazon (FBA) region to send your orders for fulfillment.

This guide covers the inventory, product, and shipping settings found in the Amazon FBA integration. If you haven't enabled the connection yet, see the FBA Setup guide for details.

Inventory Syncing

Sync Inventory

Enable this setting to have FBA send inventory reports to Order Desk. They will send back the amount of stock they have for the items recently shipped.

When first enabled, inventory will not be updated in Order Desk immediately. FBA will only send updates for items they have shipped within the previous hours.

To request a more complete view of your inventory, scroll to the bottom of the FBA integration settings page to the Sync Inventory section. Choose the time frame from which you would like Order Desk to check for stock details, going as far back as 1 year, then click the Download Inventory button:

If you need to update the quantity displayed at Order Desk and/or your shopping cart for any items that FBA has not recently shipped and that are not updated by downloading inventory from a longer timeframe, update the stock manually within Order Desk from your inventory items page.

Sync Update Interval

Choose how often you would like Order Desk to check FBA for inventory reports.

Inventory Location Name

If this field is left empty, inventory updates from FBA will have the FBA integration region set in the location field of each item updated:

To use your own custom name as the location instead, set it in the inventory location name field in the FBA settings.

This name will be added to your items instead inventory reports are sent back from FBA:

Product Code Match

Product Code Match

Match SKUs from your shopping cart to the SKUs FBA uses with product code match. More information on how to set this up can be found in the product code match guide.

To create bundles, refer to the product code match bundles section of the guide.

Product Code Skip

To prevent certain SKUs from being sent to FBA, add them to the product code skip field. Any items included here will not be sent through with your orders. Add one SKU per line.

Gift Message Field

If your shopping cart sends gift messages through to Order Desk, enter the name of the checkout data field where the message is stored in the gift message field to have the message sent to FBA.

Checkout data fields can be found in the top right corner of an order page:

In this example, the field name is "message_from_buyer". Put the field name, exactly as it is on your orders, into the gift message field box:

If the message exists on an order, it will be attached to the first product in the order sent to FBA.

Inventory Location Match

If you only want to send certain items to FBA, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted to FBA.

To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.

Shipping Class Match

FBA will only ship your orders as Standard (3-5 Days), Expedited (2 Business Days) or Priority (1 Business Day).

Using the shipping class match feature, you can match as many different shipping methods as you offer to the three methods FBA uses to ensure your customers are getting the closest shipping option to what they selected at checkout.

For information on how to set up your shipping preferences, please see the shipping class match guide.

Retrieving Tracking Numbers

To retrieve shipment information about your orders, Order Desk requests a shipping report from FBA based on the schedule you chose in your FBA integration settings. This report pulls all shipments from the previous twelve hours, with a small overlap in the time for appointments that run more often than 12 hours, in case any order shipments were missed on a previous check.

If you need to, you can also look up shipment details directly from within an order by clicking on the Check Amazon FBA for Shipment button:

After clicking, look at the top of the page for a message from FBA about the status of the order. If the order has already shipped but Order Desk hasn't yet pulled the report about it, the shipment will be added at this time. Otherwise, it will say when the estimated shipment date will be:

When FBA sends a shipment report back to Order Desk, the shipment info will be added to the order and sent back to the original cart if your shopping cart integration is configured for it. Every shopping cart integration works a little differently. To see if your cart accepts tracking numbers from Order Desk, check your shopping cart integration settings for a Sync Tracking Numbers option.

The shipment being added to the order will also trigger any other actions that you have set up with a rule for the event When Shipment is Added, such as sending out a shipment notification email to your customer.

Report Log

At the bottom of the FBA integration settings page, there is a Report Log section. You can click the Get Report Log button to see your store's shipment request reports and their statuses:

If reports are requested too close together, the new request will be canceled due to FBA's request limits. In this case, Order Desk will process the latest report in the DONE status. You can then view the generated report by clicking on the report number:

Or click the Request Appt link to process the specified report and open up your store's appointment page, where you can click Run for the “Process Amazon FBA Shipment Report” appointment:


Click through to the next guide in the FBA series: Cancel Orders and Removal Requests.

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