IN THIS GUIDE
Order Desk can submit your print on demand orders to Equipe. As orders are fulfilled, the shipment info will automatically be pulled back into Order Desk and sent back to the original shopping cart.
This guide will explain how to set up and use the Equipe integration.
To connect to Equipe, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, find and click to enable the Equipe integration.
Once enabled, enter your Equipe Customer ID and click to connect.
Once connected, you will have a few settings where you can set your preferences for this integration.
Select Test when sending test orders through to Equipe. When ready to send live orders, switch this to Live.
Default Mail Class
Choose the mail class you want Equipe to use for orders.
If you need to apply specific methods for certain orders, match your method names to their names in the Shipping Class Match section below.
After Import, Move To
Select the folder you want orders to be moved into after they are sent to Equipe.
If you want to use a custom folder, create your own from Store Settings. See the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into when Equipe sends shipment details back into Order Desk.
For more information on what the product settings within the Equipe integration do, please read the Print on Demand Product Settings guide.
Shipping Class Match
If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Equipe uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.
To tell Equipe what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.
Sending Orders to Equipe
Setting up your Order Desk store to send orders to Equipe will take some preparation. Every item you send to them needs to have a print_sku (Equipe's product code for the item) and a print_url (a link to your artwork file) saved to it either as a variation or as item metadata.
If you try to send an order to Equipe without setting this up first, you will get an error that the print details are missing.
For a detailed walkthrough on how to set up your items and orders for Equipe, please take a few minutes to read through the Print on Demand Fulfillment guide. Once you understand how this process works, you can set up your Order Desk store to automatically prepare and send your orders to Equipe for you.