ACI Integration


Integration Settings
Shipping Class Match
Sending Orders to ACI


Order Desk can submit your print on demand orders to ACI. As ACI fulfills your orders, the shipment info will automatically be pulled back into your orders here in Order Desk and sent back to the original shopping cart, if your store is set up for that.

This guide will explain how to set up the ACI integration and will provide an overview of the different settings within this integration.


To connect to ACI, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, find and click to enable the ACI integration.

Alternatively, search for ACI from the available integrations search:

On the ACI setup page, enter the credentials that ACI has provided for you.

Integration Settings

Once connected, you will have a few settings where you can set your preferences for this integration.

Default Mail Class

Select the default mail class you want ACI to use for your orders. The shipping method chosen here will be used for all orders where the method on the order does not match any of ACI's shipping method names. 

If you need to apply specific methods for certain orders, match your method names to ACI's names in the  Shipping Class Match section below.

Default Shipping Method

Select the default shipping method you would like ACI to use for your orders.

After Import, Move To

Select the folder you want orders to be moved into after they are sent to ACI.

If you want to use a custom folder, create your own from Store Settings. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into when ACI sends shipment details back into Order Desk.

Shipping Class Match

The shipping methods that you have set up in your shopping cart(s) may not match the methods that ACI uses. To make sure your shipping preferences are sent through to ACI with each order, match your methods to theirs in the shipping class match feature. If matches aren't made, ACI will use your default preferences set above.

To learn in more detail about how to set up your shipping class matches, see the shipping class match guide.

Sending Orders to ACI

Setting up your Order Desk store to send orders to ACI will take some preparation. Every item you send to them needs to have a print_sku (ACI's product code for the item) and a print_url (a link to your artwork file) saved to it either as a variation or as item metadata.

If you try to send an order to ACI without setting it up first, you'll get an error that the print details are missing.

For a detailed walkthrough on how to set up your items and orders for ACI, please take a few minutes to read through the Print on Demand Fulfillment guide. Once you understand how this process works, you can set up your Order Desk store to automatically prepare and send your orders to ACI for you.

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